Email move function blocked due to ISP/NTRO hacking

If any important email is received in the spam folder, the user can use the move function to move it into the inbox so that it will not be deleted. However due to ISP/NTRO level hacking, the move function is not working and the email cannot be moved into the in box. All the mails in the spam folder are deleted after some time .The user has wasted a lot of time, trying to move the email into the inbox , yet it cannot be moved on 21 February 2017, using a 3g internet connection.
Till a few weeks ago, the move function was working properly indicating that some sophisticated hacking is being used.
Another ISP connection will be used now to check if it is a ISP specific problem. The ntro employees are getting a monthly salary, yet they are wasting a lot of time of harmless citizens, to cause losses.